AI Engineering Partnership // OmniVentures Global SingaporeAI & Data Engineering • 2026
Autonomous Multi-Agent Customer Support & Intelligence Platform
Enterprise multi-agent autonomous system that resolves 65% of customer support tickets without human intervention while performing deterministic policy validation and sentiment clustering.
AI Engineering Partnership // OmniVentures Global Singapore65% Automated Resolution • 0 Hallucinations
The Technical Challenge
OmniVentures faced rising support staff costs and customer churn due to inconsistent human responses across email, live chat, and WhatsApp.
The Engineered Solution
Architected a collaborative multi-agent DAG engine in FastAPI with vector retrieval for company knowledge, schema-enforced tool execution for refunds and order lookups, and human-in-the-loop escalation gates.
Architecture & Topology
System Pipeline
Next.js 15 Client -> WebSocket Gateway -> FastAPI Agent Runtime (LangGraph) -> pgvector Semantic Search -> PostgreSQL Audit Vault.Key Capabilities
65% automated first-contact resolution with zero hallucinations
Sub-120ms vector retrieval latency on over 500,000 policy tokens
Strict Zod/Pydantic schema validation preventing unauthorized tool execution
Real-time executive sentiment radar and topic anomaly alerts
Technologies Employed
FastAPIPythonLangGraphpgvectorPostgreSQLRedisNext.js 15
NOW ACCEPTING SELECTIVE CLIENT COMMISSIONS
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Direct Lead Engineers • Zero Account Reps•100% Code & IP Ownership•Mutual NDA Ready